Aurum Genesis Behavioral Health, PLLC

Introduction

Aurum Genesis Behavioral Health, PLLC (“Aurum Genesis Behavioral Health,” “we,” “our,” or “us”) is committed to protecting the privacy and security of information shared through our website, aurumgenesisbh.com. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit or interact with our website.

This website is intended to provide general information about our psychiatric and behavioral health services and does not replace professional medical advice, diagnosis, or treatment.

1. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

  • Name and contact information
  • Email address and phone number
  • Information submitted through contact or inquiry forms
  • Appointment or service request information
  • Information you voluntarily provide when communicating with our practice
  • Technical information such as IP address, browser type, device information, and website usage data

Please avoid submitting sensitive medical information through general website forms unless specifically requested through a secure platform.

2. How We Use Information

We may use information collected through the website to:

  • Respond to questions and inquiries
  • Communicate about requested services or appointments
  • Provide information about our practice
  • Improve website functionality and user experience
  • Maintain website security
  • Comply with applicable legal and regulatory requirements

3. Protected Health Information

Aurum Genesis Behavioral Health provides psychiatric and behavioral health services and may be subject to federal and state privacy requirements, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Protected health information collected or maintained as part of providing healthcare services is handled according to applicable privacy laws and our applicable Notice of Privacy Practices.

The website itself should not be considered a secure method for submitting detailed medical or psychiatric information unless a secure, designated platform is provided.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve performance, and enhance the user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Third Party Services

Our website may link to or use third party services, including scheduling, electronic medical record, payment, analytics, or other healthcare related platforms.

One such platform may include Headway for provider and care access:

Headway:
https://care.headway.co/providers/gemina-rameau-2?utm_source=pem&utm_medium=direct_link&utm_campaign=196403

Information submitted directly to a third party is subject to that provider’s own privacy practices and policies. We encourage you to review the privacy policies of third party websites before submitting information.

6. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to help protect information against unauthorized access, use, disclosure, alteration, or destruction.

However, no website or internet transmission can be guaranteed to be completely secure.

7. Information Sharing

We do not sell personal information for monetary gain.

Information may be disclosed when necessary to provide requested services, operate our website or practice, work with service providers, comply with legal obligations, protect rights and safety, or as otherwise permitted or required by applicable law.

8. Children's Privacy

Our services may be available to children and adolescents. However, this general website is not intended to independently collect extensive medical information from children.

Parents or legal guardians should supervise children’s use of the website and should use appropriate secure channels when providing information related to a child’s healthcare.

9. External Links

Our website may contain links to external websites or services. Aurum Genesis Behavioral Health is not responsible for the privacy practices, content, or security of external websites.

10. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information. These may include the ability to request access to, correction of, or information about the use of certain personal information.

Requests may be subject to applicable legal requirements and limitations.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Aurum Genesis Behavioral Health, PLLC
Gemina Rameau, MSN, PMHNP-BC, CPNP-PC
Email: info@aurumgenesisbh.com
Phone: (754) 325-1547
Fax: (754) 238-0340
Website: aurumgenesisbh.com

Important: This website privacy policy is general informational content and should be reviewed by the practice’s legal counsel or privacy professional before publication, particularly because Aurum Genesis Behavioral Health provides healthcare services and may be subject to HIPAA and Florida privacy requirements.