Aurum Genesis Behavioral Health, PLLC

Frequently Asked Questions

Thoughtful Answers for Every Step

Starting psychiatric or behavioral care for your child, teen, or yourself can bring up a lot of questions. Below is what families across Florida ask us most before their first visit with Aurum Genesis Behavioral Health.

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We provide telehealth psychiatric and behavioral health care for children ages 3 and up, adolescents, young adults, and their families throughout Florida, with a primary focus on Broward County and South Florida.

No referral is required. Parents, caregivers, and adult patients can request an appointment directly, and we'll guide you through what to expect before your first visit.

Your first visit is a comprehensive psychiatric evaluation. We'll talk through emotional, behavioral, attentional, mood, and developmental history to build an individualized plan that fits your child or family, not a one-size-fits-all approach.

We commonly support ADHD, anxiety, depression, mood and behavioral disorders, oppositional behaviors, and neurodevelopmental or autism-related behavioral challenges, along with the emotional and functional concerns that often come with them.

Both. When medication is clinically appropriate, we provide evidence-based prescribing, ongoing monitoring, and education, always alongside psychoeducation and behavioral strategies rather than medication alone.

Yes. We support families with school-related communication, care coordination, and advocacy, and help you understand what accommodations may be appropriate as part of your child's treatment plan.

Yes. Culturally responsive care for Haitian Creole-speaking and French-speaking children and families is central to our practice, so language doesn't stand between your family and the support you need.

You can request an appointment online through our secure scheduling partner, Headway, or reach our office directly by phone or email and we'll help you find a time that works.

Accepted plans are managed through our Headway provider page, where you can confirm your coverage and any expected costs before booking. Contact our office if you'd like help checking your benefits.

We ask families to give as much advance notice as possible if a visit needs to be rescheduled. Our office can walk you through the specifics when you book.

Visits take place over a secure video platform from wherever your family feels comfortable. You'll receive a link ahead of time, and our team is happy to help with setup before your first session.

A private, quiet space, a phone, tablet, or computer with a camera, and a stable internet connection. That's all it takes to join us from home.

For psychiatric evaluation, medication management, and ongoing behavioral support, telehealth allows us to provide the same personalized, evidence-based care families would receive in an office, with far more flexibility for busy households.